zk22 Privacy Policy
Learn how your personal information is collected, stored, and kept secure — with complete transparency.
Introduction and Purpose
zk22 is a trusted online casino and sports betting platform in Bangladesh. We place the highest importance on our users' privacy. This privacy policy explains what information we collect when you use the zk22 website or services, how that information is used, who it is shared with, and what your rights are.
By using our platform, you will be considered to have given your consent to the information-processing practices described in this policy. If you have any questions or concerns, you can contact our support team at any time.
This policy may be updated from time to time. For any significant changes, we will notify you by posting a notice on the website. The latest version will always be available on this page.
Section 1: Information Collection
Information collected at registration
When you register with zk22, we collect the following information:
- Full name and date of birth (for age verification — for users aged 21 and above only)
- Email address and mobile number
- Username and password (stored in encrypted form)
- Preferred language and currency (Bangladeshi Taka — ৳)
Identity verification information (KYC)
For regulatory requirements and fraud prevention, we may request the following documents for identity verification:
- National ID card (NID) or a copy of your passport
- Proof of current address (utility bill or bank statement)
- Proof of ownership of payment method (screenshot of bKash, Nagad, or Rocket account)
These documents are used only for verification purposes and are stored in encrypted form on secure servers.
Automatically collected information
Some information is collected automatically while you use the platform:
- IP address and device type
- Browser type and version
- Pages visited and session duration
- Click and navigation patterns
- Cookies and similar tracking technologies (details in Section 7)
Financial transaction information
To process deposits and withdrawals, we collect:
- bKash, Nagad, or Rocket transaction reference numbers
- Deposit and withdrawal amounts and dates
- Mobile number linked to the payment account (stored in partially masked form)
We never store full payment card numbers or complete bank account details.
Section 2: Use of Information
Service operation and improvement
Your information is used for the following purposes:
- Creating, managing, and securing your account
- Processing deposits and withdrawals (minimum deposit ৳500, minimum withdrawal ৳1,000)
- Providing bonuses and promotional offers and verifying eligibility
- Tracking VIP Club membership and providing cashback rewards
- Providing customer support (24/7 via live chat and email)
- Improving platform performance and user experience
Security and compliance
Information is also used for the following purposes:
- Preventing fraud, money laundering, and unauthorized access
- Enforcing responsible gambling policies and identifying problematic behavior
- Ensuring age verification (for users 21+)
- Meeting legal obligations and responding to lawful requests from authorities
- Assisting with dispute resolution and investigations
Communication and marketing
With your consent, we may contact you about promotional emails, updates on new games, or special offers. You may request to opt out of these communications at any time. However, opting out of important account-related messages (transaction confirmations, security alerts) is not possible.
Section 3: Sharing of Information
Policy on sharing with third parties
zk22 does not sell your personal information to third parties for commercial purposes. However, information may be shared in a limited way in the following circumstances:
- Payment processors: Information necessary to complete transactions via bKash, Nagad, and Rocket.
- Game software providers: Session and betting data to ensure game functionality.
- Technology partners: For cybersecurity, fraud detection, and platform operations.
- Legal authorities: In response to a court order or a lawful request from a government authority.
We have agreements with all third parties that they will keep your information confidential and use it only for the specified purpose.
Business transfers
In the event of a business merger, acquisition, or asset sale, user data may form part of the transferred assets. Should such an event occur, we will notify you in advance and inform you of the new policies.
Section 4: Data Retention
Information for active accounts
While your account is active, we retain your complete profile, transaction history, and gaming records. This information is necessary for service delivery, dispute resolution, and responsible gambling monitoring.
Information for closed or inactive accounts
Even after an account is closed or becomes inactive, some information is retained for a specified period due to legal, regulatory, and financial audit requirements. Once that period has passed, the information is securely deleted or anonymized.
Section 5: Data Security
Technical security measures
zk22 uses industry-standard security measures to protect your information:
- SSL encryption: All data transmissions are secured with 256-bit SSL/TLS encryption.
- Data encryption: Stored sensitive information is kept in encrypted form.
- Firewall and intrusion detection: Protection against unauthorized access.
- Regular security audits: Periodic reviews conducted by third-party security experts.
- Two-factor authentication (2FA): An additional layer of protection for your account.
Organizational security
Only authorized personnel can access your personal information. Every access is logged and reviewed regularly. Staff receive regular training on maintaining confidentiality. In the event of a data breach, we act promptly and notify the affected users.
Section 6: Your Rights
Right to access and correct information
You have the right to request a copy of the personal information we hold about you. If any information is incorrect, you may request a correction. Many details can be updated directly in your account settings; for more complex changes, please contact our support team.
Right to delete information
In certain circumstances, you may request the deletion of your personal information. However, some information may not be possible to delete due to legal obligations, ongoing disputes, or the need to maintain financial records. In such cases, we will explain the reason to you.
Right to object and restrict processing
You have the right to opt out of marketing communications. You also have the right to object to profiling or automated decision-making. These requests may take some time to take effect.
Right to data portability
You may request to receive your personal information in a common, machine-readable format. We will provide full cooperation in fulfilling this request.
Section 7: Cookies Policy
Types of cookies and their use
We use the following types of cookies:
- Essential cookies: Required for maintaining login sessions, saving language preferences, and managing security functions.
- Functionality cookies: To remember your preferences and provide a personalized experience.
- Analytics cookies: To analyze user behavior and improve the platform.
- Security cookies: To prevent fraud and unauthorized access.
Cookie controls
You can disable cookies in your browser settings. However, disabling essential cookies may cause some platform features to not work properly, such as login or game loading.
Section 8: Protection of Minors
zk22 is for persons aged 21 and above only. We do not knowingly collect any personal information from minors. An age verification process is followed at the time of registration.
If we become aware that information from a minor has been collected by mistake, that information will be deleted immediately and the associated account will be closed.
Section 9: Changes to the Policy
Update process
We may update this privacy policy from time to time. Depending on the nature of the change, we will notify you in the following ways:
- Minor changes: The "Last updated" date at the top of the page will be changed.
- Significant changes: Notification by email and a clear notice on the website will be provided.
- Fundamental changes: Consent will be obtained again and, where necessary, an opportunity to review the policy before logging in will be provided.
Continued use
Continued use of the platform after a policy change will be considered as your consent to the updated policy. If you do not agree with the changes, you have the right to close your account and request that your information be deleted.
Section 10: Contact
Privacy requests and inquiries
If you have any questions about this privacy policy or wish to exercise your rights regarding your information, please contact us.
When submitting a request, send it from your registered email address and clearly state the subject of the request — for example, "Request to delete information" or "Request for a copy of information". This will help us assist you more quickly.